General: Products and Policy FAQs
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What is Xebec's warranty policy?
All new Xebec products purchased via thexebec.com or an authorized reseller come with a 1-year warranty that covers manufacturer defects (note: not accidental damage - we partner with Extend for that*!), which you can find in detail here. Think you m
What is Xebec's return policy?
We allow returns on all products from 30 days of delivery via our return request portal. You can check out all the details, including info on shipping/restocking fees and the 14-day refund processing time, here!. For the holiday season, we offer an e
How is Extend different from the included warranty?
Great question! Xebec products purchased at TheXebec.com, our Amazon store, or other authorized resellers are automatically covered for manufacturer defects. In such cases, our internal team will work with you to either replace or coordinate a repair