General: Products and Policy FAQs
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What is Xebec's warranty policy?
All new Xebec products purchased via thexebec.com or an authorized reseller come with a 1-year warranty* that covers manufacturer defects (note: not accidental damage to tech products - we partner with Extend for that**!), which you can find in detai
What is Xebec's return policy?
Return PolicyWe allow returns on new products from 30 days of delivery via our returns portal. Open-box products are final sale. You can check out all the details, including info on shipping/restocking fees and the 14-day refund processing time, here
How is Extend different from the included warranty?
🌴 Free Yourself Week: July 1 to July 7Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don't find the answer you're looking for in this article, feel fre
I have a tax exemption certificate. How do I place a tax-exempt order?
🌴 Free Yourself Week: July 1 to July 7Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don't find the answer you're looking for in this article, feel fre
What is a Factory Open-box product?
Xebec Factory Open-box products have been previously opened but are inspected and fully functional. The LCD screens and the exterior frame likely exhibit signs of fair use, such as scuffs and scratches. These products are covered by our standard 1-ye