All new Xebec products purchased via thexebec.com or an authorized reseller come with a 1-year warranty that covers manufacturer defects (note: not accidental damage - we partner with Extend for that*!), which you can find in detail here. Think you m

All new Xebec products purchased via <a href="//thexebec.com">thexebec.com</a> or an authorized reseller come with a 1-year warranty that covers manufacturer defects (note: not accidental damage - we partner with Extend for that*!), which you can find in detail <a href="https://www.thexebec.com/pages/warranty">here</a>.&#xA0;Think you may need to utilize your warranty? Please send us the following info <a href="https://help.thexebec.com/en-US/contact">HERE</a>, and we&apos;ll assist you in troubleshooting or replacing as appropriate!&#xA0;<ul><li id="isPasted">Your name</li><li>Order number if purchased from <a href="//thexebec.com">thexebec.com</a> or an invoice if purchased from a third-party seller</li><li>Serial number of the product&#xA0;</li><li>Brief written description of the problem</li><li>Image/video of the problem</li></ul>*Note: Extend is currently available for US customers only.

What is Xebec's warranty policy?

We allow returns on all products from 30 days of delivery via our return request portal. You can check out all the details, including info on shipping/restocking fees and the 14-day refund processing time, here!. For assistance or additional question

We allow returns on all products from 30 days of delivery via our <a href="https://sales438302.typeform.com/to/t59xMubk" rel="noopener noreferrer" target="_blank">return request portal</a>. You can check out all the details, including info on shipping/restocking fees and the 14-day refund processing time, <a href="https://www.thexebec.com/policies/refund-policy">here</a>!&#xA0;For assistance or additional questions, reach out to our team <a href="https://help.thexebec.com/en-US" rel="noopener noreferrer" target="_blank">here</a> and we&apos;ll be happy to help you out.&#xA0;

What is Xebec's return policy?

Great question! Xebec products purchased at TheXebec.com, our Amazon store, or other authorized resellers are automatically covered for manufacturer defects. In such cases, our internal team will work with you to either replace or coordinate a repair

Great question! Xebec products purchased at <a href="//TheXebec.com">TheXebec.com</a>, our Amazon store, or other authorized resellers are automatically covered for manufacturer defects. In such cases, our internal team will work with you to either replace or coordinate a repair of the item at no cost to you.&#xA0;In addition to this free, included coverage, we also offer accidental damage protection and extended failure protection through a third-party partner called <a href="https://www.extend.com/">Extend</a>. 1, 2, and 3-year plans are available to easily add to products at checkout, which cover incidents such as a cracked screen or damage from dropping a product. Customers needing to utilize their Extend plan can reach out to the Extend team directly to make a claim. For more information about Extend, please check out the info <a href="https://customers.extend.com/en-US/plan_details/A0-XEBEC-1y?storeId=40aa2b91-19aa-4817-b459-e5210f97db38" rel="noopener noreferrer" target="_blank">here</a>!If you have any issues adding Extend to your order, reach out to us <a href="https://help.thexebec.com/en-US" rel="noopener noreferrer" target="_blank">here</a> and we can help you out.&#xA0;Note: Extend is currently available for US customers only.

How is Extend different from the included warranty?

Tri-Screen 2

Tri-Screen Adapter

SoloScreen

The Mouse

The Keyboard

The PowerBank

The AirStand

Xebec Snap

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