General: Products and Policy FAQs
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What is Xebec's warranty policy?
All new Xebec products purchased via thexebec.com or an authorized reseller come with a 1-year warranty* that covers manufacturer defects (note: not accidental damage to tech products - we partner with Extend for that**!), which you can find in detai
What is Xebec's return policy?
Return PolicyWe allow returns on new products from 30 days of delivery via our return request portal (for the SmartMotion chair, please reach out to us directly here since it's an oversized shipment). Open-box products are final sale.You can check ou
How is Extend different from the included warranty?
Great question! Xebec products purchased at TheXebec.com, our Amazon store, or other authorized resellers are automatically covered for manufacturer defects. In such cases, our internal team will work with you to either replace or coordinate a repair
What are the differences between your portable monitors?
Great question! We've created a comparison guide for you to determine whether something from our Snap lineup, the Tri-Screen 2 or the SoloScreen is right for you.
I have a tax exemption certificate. How do I place a tax-exempt order?
Please contact us HERE and share your tax exemption form. Make sure that the shipping address is located within the state covered by the form. We cannot refund taxes retroactively on an order, so please contact us before your purchase.
What is a Factory Open-box product?
Xebec Factory Open-box products have been previously opened but are inspected and fully functional. The LCD screens and the exterior frame likely exhibit signs of fair use, such as scuffs and scratches. These products are covered by our standard 1-ye