Check out our Getting Started Guide to connect your Tri-Screen 2. We're also here to provide 1:1 assistance for any additional questions! Please reach out to us HERE for any additional questions you have, or set up a support call to walk through your

<div data-tf-iframe-props="title=Xebec Compatibility and Getting Started Guide" data-tf-loaded="true" data-tf-medium="snippet" data-tf-opacity="100" data-tf-transitive-search-params data-tf-widget="qs5JISoV" style="width:100%;height:500px;"><div class="tf-v1-widget" data-testid="tf-v1-widget">Check out our&#xA0;<a href="https://sales438302.typeform.com/xebecgetstarted">Getting Started Guide</a>&#xA0;to connect your Tri-Screen 2. We&apos;re also here to provide 1:1 assistance for any additional questions! Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US/contact" rel="noopener noreferrer" target="_blank">HERE</a>&#xA0;for any additional questions you have, or set up a support call to walk through your unique setup <a href="https://www.thexebec.com/pages/schedule-a-call" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;<div data-tf-live="01HF80CV3KK4CGF2QNYM7GZXDJ"> </div><script src="//embed.typeform.com/next/embed.js"></script></div></div>

How do I connect my Tri-Screen 2?

SNAPDISPLAY APP. We've created an app to help you arrange your screens and even zoom in and out more easily! If you're interested in beta testing, visit our SnapDisplay App page for details!. How to arrange your screens (Mac). FOR MANUAL ARRANGEMENTS

SNAPDISPLAY APPWe&apos;ve created an app to help you arrange your screens and even zoom in and out more easily! If you&apos;re interested in beta testing, visit our <a href="https://www.thexebec.com/pages/downloads" rel="noopener noreferrer" target="_blank">SnapDisplay App page</a> for details!How to arrange your screens (Mac)FOR MANUAL ARRANGEMENTSIf you are unable to move your mouse from one screen to the other, it is most likely a simple fix within your display settings. Follow the instructions below to get set up!&#xA0;MacOS Monterey (12.0 +): &#xA0;If you are using an earlier version of MacOS, follow the instructions in the video at the bottom of this article.1. Click on the Apple Icon in the top left corner of your desktop.2. Open System Preferences.3. Select Displays. 4. Click and Drag to rearrange each display according to their physical layout on the desktop. As you drag a display, a red border will appear on the physical screen it corresponds with. *Confirm all monitors align at the top perfectly. Otherwise, you may have problems moving the mouse between displays from the corners. MacOS Big Sur (11.6.7) and earlier: &#xA0;<iframe width="100%" src="https://www.youtube.com/embed/tXTX9imKKyw?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> How to arrange your screens (Windows)If you are unable to move your mouse from one screen to the other, it is most likely a simple fix within your display settings. Follow the instructions below to get set up!&#xA0; Windows 11:If you are using Windows 10, follow the instructions in the video at the bottom of this article.1. Click on your Start Menu.2. Open Settings.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RYGv6M8yBk/wxsettingsnumbers-c27fdee4-2a08-46ac-bdd4-6328c53adc68.png" style="width: 491px;" class="fr-fic fr-dib fr-fil"> 3. Click on System.4. Click on Display on the right side.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RYGv6M8yBk/wx3_4settingsnumber-7f0a46fa-6be0-4551-9b22-08583534c564.png" style="width: 528px;" class="fr-fic fr-dib fr-fil"> 5. Click the Identify button to determine which monitor you are rearranging.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RYGv6M8yBk/wx115-b0767b90-31a9-44d3-a5ee-ca533f86dab3.png" style="width: 548px;" class="fr-fic fr-dib fr-fil"> 6. Drag and drop to rearrange each display according to their physical layout on the desktop. Confirm all monitors align at the top perfectly. Otherwise, you may have problems moving the mouse between displays from the corners.7. Click the Apply button.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RYGv6M8yBk/wx117-1776f836-4165-4199-9b93-98053411e669.png" style="width: 558px;" class="fr-fic fr-dib fr-fil"> Windows 10:<iframe width="100%" src="https://www.youtube.com/embed/8IS3gRSk_j8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US" rel="noopener noreferrer" target="_blank">here</a>&#xA0;and we&apos;ll help troubleshoot!

How can I arrange my screens?

The most common reason some users experience a 'no signal' connection to the Tri-Screen is due to the Tri-Screen not receiving power and video connections simultaneously. This often occurs when connecting to ports that are not Thunderbolt or DisplayP

The most common reason some users experience a &apos;no signal&apos; connection to the Tri-Screen is due to the Tri-Screen not receiving power and video connections simultaneously. This often occurs when connecting to ports that are not Thunderbolt or DisplayPort-type USB-C ports.&#xA0;Below are some troubleshooting tips you could try to resolve the issue:&#xA0;Do I need the Tri-Screen 2 Adapter?<a href="https://www.thexebec.com/pages/do-i-need-an-adapter" rel="noopener noreferrer" target="_blank">Take our quiz</a> to see if you need the Adapter! This will be required to connect to the Tri-Screen 2 if you have an M1, M2 or M3 Macbook Pro or Air or if your laptop doesn&apos;t have two ports that provide both video and power (we break that down in the quiz so it&apos;s tailored to your specific setup).&#xA0;Connecting via your laptop USB-A and HDMI portTry connecting both HDMI and USB-A connections to one screen to provide both video and power. Check out the tutorial below for a demo of how to do this:&#xA0;<iframe width="100%" src="https://www.youtube.com/embed/3lkm_5nxO7I?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>I have a Tri-Screen 2 Adapter and I am still seeing a &quot;No Signal&quot; ScreenIf you have confirmed that an Adapter is needed for your laptop and are not receiving a signal when using it, try these troubleshooting tips:1. Download <a href="https://help.thexebec.com/en-US/where-do-i-download-the-driver-for-the-adapter-340140">DisplayLink Driver</a>. After downloading please ensure to restart your laptop.&#xA0;2. Is the driver opened and running? It can sometimes close out on you, particularly when you restart your computer. You will know your driver is running when you see two overlapping grey boxes in your taskbar like the pictures below: MacOS:<img src="https://attachments.gorgias.help/VR1W92RYGv6M8yBk/hc/ZPB9rx1vpE6WVa3O/2024050213-fa51af37-bbf0-4fe2-9d2e-a2e373992dea-screen_shot_2024-01-19_at_12.51.28_pm-6f311614-b60a-4a67-b9eb-98bdaf528faf.png" style="width: 1000px;" class="fr-fic fr-dib fr-fil"> Windows:<img src="https://attachments.gorgias.help/VR1W92RYGv6M8yBk/hc/ZPB9rx1vpE6WVa3O/2024050213-b8a17eb1-0a00-46d0-a419-4cf4a1f5748b-screenshot_2024-03-15_102414_1-85075b41-b111-4e73-9fb1-19441239f739.png" style="width: 480px;" class="fr-fic fr-dib fr-fil"> If you do not see the overlapping boxes and your laptop has already been restarted after downloading, you can just search for DisplayLink Manager within your laptop and then double-click on the application! This should open it up for you.<div data-block="true" data-editor="621sj" data-offset-key="ececj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>3. For Mac Laptops only - Please ensure that screen recording permissions are allowed. Check out the tutorial below for a demo of how to do this:&#xA0;<iframe width="100%" src="https://www.youtube.com/embed/NeLwRIh84nU?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> If you are still experiencing a &quot;No Signal&quot; display after following these troubleshooting tips please feel free to <a href="https://help.thexebec.com/en-US/contact">contact us</a>!&#xA0;

My Tri-Screen 2 says "No Signal". What do I do?

Follow along with the short videos below to increase the zoom on your screens!. *Please note that the videos only show one specific version of each OS. If the video does not line up with your version of Mac or Windows, you can always reach out to us

Follow along with the short videos below to increase the zoom on your screens!*Please note that the videos only show one specific version of each OS. If the video does not line up with your version of Mac or Windows, you can always reach out to us for more specific set-up instructions. * Mac:<iframe width="100%" src="https://www.youtube.com/embed/a30y1eVTt5U?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> PC:<iframe width="100%" src="https://www.youtube.com/embed/f5Df1NU2kkc?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

How can I adjust the text size on my screens on the Tri-Screen 2?

How to adjust the brightness of the screens. Basic brightness adjustments can be made via the '+' and '-' buttons located at the top of each screen. The screens are independent of each other, so the brightness of each screen can be adjusted separatel

How to adjust the brightness of the screensBasic brightness adjustments can be made via the&#xA0;&apos;+&apos; and &apos;-&apos; buttons located at the top of each screen. The screens are independent of each other, so the brightness of each screen can be adjusted separately based on your personal preference.Each of the screens has a maximum brightness of 350 nits. How to adjust the color temperature of the screensYou can adjust these settings to meet your personal preference by using the Menu button on the top of each screen. This is the button with 3 lines stacked on top of each other. After clicking the Menu button, you can scroll up and down by clicking the &#x2018;+&#x2019; and &#x2018;-&#x2019; buttons and then clicking the Menu button to make your selection.&#xA0;To reach the Color Temperature menu, press the buttons in the following sequence:Menu &gt; &#x2018;+&#x2019; &gt; Menu &gt; Menu &gt; &#x2018;+&#x2019;&#xA0;You may cycle through the different options with the &#x2018;+&#x2019; button to find your preferred setting. Once you&#x2019;ve located your desired color temperature, simply press the Menu button one more time and allow a moment for the on-screen display to disappear. Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US" rel="noopener noreferrer" target="_blank">here</a>,&#xA0;and we&apos;ll help troubleshoot!

How do I increase the brightness or color temperature of the screens on the Tri-Screen 2?

The Tri-Screen actually has a pass-through charging feature that allows you to utilize your laptop's USB-C port and still charge your laptop!. For our newest Tri-Screen (V2), either USB-C port may be used, simply connect to the screen that's connecte

The Tri-Screen actually has a pass-through charging feature that allows you to utilize your laptop&apos;s USB-C port and still charge your laptop!&#xA0;For our newest Tri-Screen (V2), either USB-C port may be used, simply connect to the screen that&apos;s connected to your charging port.&#xA0;Check out our <a href="https://www.youtube.com/watch?v=U6lzPGQ0RZo&amp;t=181s">quick tutorial video here</a>!Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US/contact">HERE</a>&#xA0;and we&apos;ll help troubleshoot!

How do I use pass-through charging on the Tri-Screen 2?

If you are having audio issues or no longer hearing any sound from your laptop speakers after installing the Xebec Tri-Screen, have no fear -  this is a super simple adjustment!. Follow along with the short videos below to adjust your audio output in

If you are having audio issues or no longer hearing any sound from your laptop speakers after installing the Xebec Tri-Screen, have no fear - &#xA0;this is a super simple adjustment!Follow along with the short videos below to adjust your audio output in your laptop&apos;s audio settings.*Please note that the videos only show one specific version of each OS. If the video does not line up with your version of Mac or Windows, you can always reach out to us for more specific set-up instructions.&#xA0;Mac:<iframe width="100%" src="https://www.youtube.com/embed/EpEbeGx2-a8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> PC:<iframe width="100%" src="https://www.youtube.com/embed/3Tu9Dv8ghbM?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Still having trouble? Please reach out to us at <a href="mailto:contact@thexebec.com">contact@thexebec.com</a> and we&apos;ll help troubleshoot!

My audio isn't working when I connect the Tri-Screen 2. How do I fix it?

You can find the Tri-Screen 2 User Manual HERE!

You can find the Tri-Screen 2 User Manual <a href="https://cdn.shopify.com/s/files/1/0288/0353/0804/files/Tri-Screen_2_User_Manual.pdf?v=1714679934" rel="noopener noreferrer" target="_blank">HERE</a>!

Where can I find the Tri-Screen 2 User Manual?

Windows. If your screens are duplicated / mirroring each other, you can adjust this quickly in your Display Settings! Follow the step-by-step instructions below to get everything set up. Windows 11:. If you are using Windows 10, follow the instructio

WindowsIf your screens are duplicated / mirroring each other, you can adjust this quickly in your Display Settings! Follow the step-by-step instructions below to get everything set up.&#xA0; Windows 11:If you are using Windows 10, follow the instructions at the bottom of this article. 1. Click on your Start Menu.2. Open Settings.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.10.13%20pm-0ad8f837-e531-41e3-91c0-78a2c5217e4c.png" style="width: 503px;" class="fr-fic fr-dib fr-fil"> 3. Click on System.4. Click on Display on the right side.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.11.08%20pm-b3607f55-f545-44f1-b8c3-a6f33b5f842a.png" style="width: 575px;" class="fr-fic fr-dib fr-fil"> 5. Click on the option with the 1|2 or 1|3 to select it and then set it to Extend... from the drop down menu on the bottom r &#xA0;right, as pictured.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.11.54%20pm-73b4b2c3-af68-4e75-8f4e-543c9bab2cf7.png" style="width: 564px;" class="fr-fic fr-dib fr-fil"> 6. If you have any trouble moving your mouse to the left and right screens, view <a href="https://help.thexebec.com/en-US/how-can-i-arrange-my-screens-340128">this article</a> to arrange your screens correctly.&#xA0; Windows 10:&#xA0;Video instructions are also included below. 1. Click on your Start Menu.2. Select Settings.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.14.42%20pm-921e194d-fe0f-4c23-8c9a-42735c1d4565.png" style="width: 359px;" class="fr-fic fr-dib fr-fil"> 3. Select System.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.15.54%20pm-f6f61da8-a0eb-4699-9853-a4e409faa1f2.png" style="width: 362px;" class="fr-fic fr-dib fr-fil"> 4. Select Display. <img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.16.23%20pm-f4c92018-dd6e-4a69-aa4f-b6650db4d5ab.png" style="width: 366px;" class="fr-fic fr-dib fr-fil"> 5. Click on the rectangle with the &apos;1 | 2&apos; (or in some cases &apos;1 | 3&#x2019; or &apos;2 | 3&apos;) highlighting it blue.6. Scroll down to the section titled Multiple displays &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; a. Click the drop-down menu.&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; b. Select Extend...<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.17.41%20pm-c17d6508-72f3-4cac-9f45-dda1cea64b99.png" style="width: 346px;" class="fr-fic fr-dib fr-fil"> 7. Make sure to select &quot;Keep Changes&quot; when that pops up. Please note, that message may appear on one of your &#xA0;additional screens, but still make sure to select &quot;Keep Changes&quot;.<iframe width="100%" src="https://www.youtube.com/embed/VSUNCAoDHgo?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> MacIf you&apos;re screens are duplicated / mirroring each other, you can adjust this quickly in your Display Settings! Follow the step-by-step instructions below to get everything set up.&#xA0;MacOS Monterey (12.0 +):&#xA0;If you are using an earlier version of MacOS, follow the instructions in the video at the bottom of this article.1. Click on the Apple Icon in the top left corner of your desktop.2. Open System Preferences.3. Select Displays.4. Select Display Settings at the bottom of the window. <img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.21.20%20pm-17436094-c356-4249-8e2b-f1654685351a.png" style="width: 603px;" class="fr-fic fr-dib fr-fil"> 5. On the menu on the left side of the window, select the 2nd and 3rd options and ensure they are set to use as: Extended display. <img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.22.06%20pm-34a77cc2-649d-4d05-96e5-66ff14e8fda1.png" style="width: 571px;" class="fr-fic fr-dib fr-fil"> MacOS Big Sur (11.6.7) and earlier:<iframe width="100%" src="https://www.youtube.com/embed/tXTX9imKKyw?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US/contact">HERE</a>&#xA0;and we&apos;ll help troubleshoot!

What do I do if my screens are duplicated on the Tri-Screen 2?

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Xebec Tri-Screen 2 Setup & Support

Setup & Support

Tri-Screen 2

What is Xebec's warranty policy?

What is Xebec's return policy?

How is Extend different from the included warranty?

What are the Tri-Screen 2 specs?

Is my laptop compatible with the Tri-Screen 2?

Do I need a Xebec Tri-Screen Adapter with my Tri-Screen 2?

What's included in the Tri-Screen 2 box?

Do I need a Tri-Screen Adapter with my Tri-Screen 2?

Tri-Screen Adapter

What are the SoloScreen specs?

What's in the SoloScreen box?

Is it the SoloScreen compatible with my laptop?