Check out our Getting Started Guide to connect your Tri-Screen 2. Please note that this guide will be easier to use with the Tri-Screen in hand. When asked if you have an image on your screen, simply select "Yes".Check out our Xebec Tri-Screen 2- Set

<div data-tf-iframe-props="title=Xebec Compatibility and Getting Started Guide" data-tf-loaded="true" data-tf-medium="snippet" data-tf-opacity="100" data-tf-transitive-search-params data-tf-widget="qs5JISoV" style="width:100%;height:500px;"><div class="tf-v1-widget" data-testid="tf-v1-widget">Check out our&#xA0;<a href="https://sales438302.typeform.com/xebecgetstarted">Getting Started Guide</a>&#xA0;to connect your Tri-Screen 2.&#xA0; Please note that this guide will be easier to use with the Tri-Screen in hand. When asked if you have an image on your screen, simply select &quot;Yes&quot;. Check out our&#xA0;<a href="https://www.youtube.com/watch?v=U6lzPGQ0RZo">Xebec Tri-Screen 2- Set Up Tutorial</a>&#xA0;video. We&apos;re also here to provide 1:1 assistance for any additional questions! Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US/contact" rel="noopener noreferrer" target="_blank">HERE</a>&#xA0;for any additional questions you have, or set up a support call to walk through your unique setup <a href="https://www.thexebec.com/pages/schedule-a-call" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</div></div>

How do I connect my Tri-Screen 2?

🌴 Free Yourself Week: July 1 to July 7Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don't find the answer you're looking for in this article, feel fre

&#x1F334; Free Yourself Week: July 1 to July 7 Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don&apos;t find the answer you&apos;re looking for in this article, feel free to submit a support request. We&apos;ll be back on Tuesday, July 8, and will respond to all messages as quickly as possible.SNAPDISPLAY APPWe&apos;ve created an app to help you arrange your screens and even zoom in and out more easily! If you&apos;re interested in beta testing, visit our <a href="https://www.thexebec.com/pages/downloads" rel="noopener noreferrer" target="_blank">SnapDisplay App page</a> for details!How to arrange your screens (Mac)FOR MANUAL ARRANGEMENTSIf you are unable to move your mouse from one screen to the other, it is most likely a simple fix within your display settings. Follow the instructions below to get set up!&#xA0;MacOS Monterey (12.0 +): &#xA0;If you are using an earlier version of MacOS, follow the instructions in the video at the bottom of this article.1. Click on the Apple Icon in the top left corner of your desktop.2. Open System Preferences.3. Select Displays. 4. Click and Drag to rearrange each display according to their physical layout on the desktop. As you drag a display, a red border will appear on the physical screen it corresponds with. *Confirm all monitors align at the top perfectly. Otherwise, you may have problems moving the mouse between displays from the corners. MacOS Big Sur (11.6.7) and earlier: &#xA0;<iframe width="100%" src="https://www.youtube.com/embed/tXTX9imKKyw?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> How to arrange your screens (Windows)If you are unable to move your mouse from one screen to the other, it is most likely a simple fix within your display settings. Follow the instructions below to get set up!&#xA0; Windows 11:If you are using Windows 10, follow the instructions in the video at the bottom of this article.1. Click on your Start Menu.2. Open Settings.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RYGv6M8yBk/wxsettingsnumbers-c27fdee4-2a08-46ac-bdd4-6328c53adc68.png" style="width: 491px;" class="fr-fic fr-dib fr-fil"> 3. Click on System.4. Click on Display on the right side.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RYGv6M8yBk/wx3_4settingsnumber-7f0a46fa-6be0-4551-9b22-08583534c564.png" style="width: 528px;" class="fr-fic fr-dib fr-fil"> 5. Click the Identify button to determine which monitor you are rearranging.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RYGv6M8yBk/wx115-b0767b90-31a9-44d3-a5ee-ca533f86dab3.png" style="width: 548px;" class="fr-fic fr-dib fr-fil"> 6. Drag and drop to rearrange each display according to their physical layout on the desktop. Confirm all monitors align at the top perfectly. Otherwise, you may have problems moving the mouse between displays from the corners.7. Click the Apply button.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RYGv6M8yBk/wx117-1776f836-4165-4199-9b93-98053411e669.png" style="width: 558px;" class="fr-fic fr-dib fr-fil"> Windows 10:<iframe width="100%" src="https://www.youtube.com/embed/8IS3gRSk_j8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US" rel="noopener noreferrer" target="_blank">here</a>&#xA0;and we&apos;ll help troubleshoot!

How can I arrange my screens?

&#x1F334; Free Yourself Week: July 1 to July 7 Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don&apos;t find the answer you&apos;re looking for in this article, feel free to submit a support request. We&apos;ll be back on Tuesday, July 8, and will respond to all messages as quickly as possible.Follow along with the short videos below to increase the zoom on your screens!*Please note that the videos only show one specific version of each OS. If the video does not line up with your version of Mac or Windows, you can always reach out to us for more specific set-up instructions. * Mac:<iframe width="100%" src="https://www.youtube.com/embed/a30y1eVTt5U?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> PC:<iframe width="100%" src="https://www.youtube.com/embed/f5Df1NU2kkc?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

How can I adjust the text size on my screens on the Tri-Screen 2?

&#x1F334; Free Yourself Week: July 1 to July 7 Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don&apos;t find the answer you&apos;re looking for in this article, feel free to submit a support request. We&apos;ll be back on Tuesday, July 8, and will respond to all messages as quickly as possible.How to adjust the brightness of the screensBasic brightness adjustments can be made via the &apos;+&apos; and &apos;-&apos; buttons located at the top of each screen. The screens are independent of each other, so the brightness of each screen can be adjusted separately based on your personal preference.Each of the screens has a maximum brightness of 350 nits. How to adjust the color temperature of the screensYou can adjust these settings to meet your personal preference by using the Menu button on the top of each screen. This is the button with 3 lines stacked on top of each other. After clicking the Menu button, you can scroll up and down by clicking the &apos;+&apos; and &apos;-&apos; buttons and then clicking the Menu button to make your selection.&#xA0;To reach the Color Temperature menu, press the buttons in the following sequence:Menu &gt; &apos;+&apos; &gt; Menu &gt; Menu &gt; &apos;+&apos;&#xA0;You may cycle through the different options with the &apos;+&apos; button to find your preferred setting. Once you&apos;ve located your desired color temperature, simply press the Menu button one more time and allow a moment for the on-screen display to disappear. Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US" rel="noopener noreferrer" target="_blank">here</a>,&#xA0;and we&apos;ll help troubleshoot!

How do I increase the brightness or color temperature of the screens on the Tri-Screen 2?

&#x1F334; Free Yourself Week: July 1 to July 7 Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don&apos;t find the answer you&apos;re looking for in this article, feel free to submit a support request. We&apos;ll be back on Tuesday, July 8, and will respond to all messages as quickly as possible.The Tri-Screen actually has a pass-through charging feature that allows you to utilize your laptop&apos;s USB-C port and still charge your laptop!&#xA0;For our newest Tri-Screen (V2), either USB-C port may be used, simply connect to the screen that&apos;s connected to your charging port.&#xA0;Check out our <a href="https://www.youtube.com/watch?v=U6lzPGQ0RZo&amp;t=181s">quick tutorial video here</a>!Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US/contact">HERE</a>&#xA0;and we&apos;ll help troubleshoot!

How do I use pass-through charging on the Tri-Screen 2?

The most common reason some users experience a 'no signal' connection to the Tri-Screen is due to the Tri-Screen not receiving power and video connections simultaneously. This often occurs when connecting to ports that are not Thunderbolt or DisplayP

The most common reason some users experience a &apos;no signal&apos; connection to the Tri-Screen is due to the Tri-Screen not receiving power and video connections simultaneously. This often occurs when connecting to ports that are not Thunderbolt or DisplayPort-type USB-C ports.&#xA0;Below are some troubleshooting tips you could try to resolve the issue:&#xA0;Do I need the Tri-Screen 2 Adapter?*The Tri-Screen 2 Adapter is out of stock indefinitely as we transition to the <a href="https://www.kickstarter.com/projects/thexebec/xebec-tri-screen-3-instantly-add-two-monitors-to-any-laptop">Tri-Screen 3</a>.If your setup requires the Adapter (<a href="https://www.thexebec.com/pages/do-i-need-an-adapter">check with this quick quiz</a>), the Tri-Screen 2 will NOT be compatible with your laptop.Connecting via your laptop USB-A and HDMI portTry connecting both HDMI and USB-A connections to one screen to provide both video and power. Check out the tutorial below for a demo of how to do this:&#xA0;<iframe width="100%" src="https://www.youtube.com/embed/3lkm_5nxO7I?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>I have a Tri-Screen 2 Adapter and I am still seeing a &quot;No Signal&quot; ScreenIf you have confirmed that an Adapter is needed for your laptop and are not receiving a signal when using it, try these troubleshooting tips:1. Download <a href="https://help.thexebec.com/en-US/where-do-i-download-the-driver-for-the-adapter-340140">DisplayLink Driver</a>. After downloading please ensure to restart your laptop.&#xA0;2. Is the driver opened and running? It can sometimes close out on you, particularly when you restart your computer. You will know your driver is running when you see two overlapping grey boxes in your taskbar like the pictures below: MacOS:<img src="https://attachments.gorgias.help/VR1W92RYGv6M8yBk/hc/ZPB9rx1vpE6WVa3O/2024050213-fa51af37-bbf0-4fe2-9d2e-a2e373992dea-screen_shot_2024-01-19_at_12.51.28_pm-6f311614-b60a-4a67-b9eb-98bdaf528faf.png" style="width: 1000px;" class="fr-fic fr-dib fr-fil"> Windows:<img src="https://attachments.gorgias.help/VR1W92RYGv6M8yBk/hc/ZPB9rx1vpE6WVa3O/2024050213-b8a17eb1-0a00-46d0-a419-4cf4a1f5748b-screenshot_2024-03-15_102414_1-85075b41-b111-4e73-9fb1-19441239f739.png" style="width: 480px;" class="fr-fic fr-dib fr-fil"> If you do not see the overlapping boxes and your laptop has already been restarted after downloading, you can just search for DisplayLink Manager within your laptop and then double-click on the application! This should open it up for you.<div data-block="true" data-editor="621sj" data-offset-key="ececj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>3. For Mac Laptops only - Please ensure that screen recording permissions are allowed. Check out the tutorial below for a demo of how to do this:&#xA0;<iframe width="100%" src="https://www.youtube.com/embed/NeLwRIh84nU?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> If you are still experiencing a &quot;No Signal&quot; display after following these troubleshooting tips please feel free to <a href="https://help.thexebec.com/en-US/contact">contact us</a>!&#xA0;

My Tri-Screen 2 says "No Signal". What do I do?

&#x1F334; Free Yourself Week: July 1 to July 7 Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don&apos;t find the answer you&apos;re looking for in this article, feel free to submit a support request. We&apos;ll be back on Tuesday, July 8, and will respond to all messages as quickly as possible.If you are having audio issues or no longer hearing any sound from your laptop speakers after installing the Xebec Tri-Screen, have no fear - this is a super simple adjustment!Follow along with the short videos below to adjust your audio output in your laptop&apos;s audio settings.*Please note that the videos only show one specific version of each OS. If the video does not line up with your version of Mac or Windows, you can always reach out to us for more specific set-up instructions.&#xA0;Mac:<iframe width="100%" src="https://www.youtube.com/embed/EpEbeGx2-a8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> PC:<iframe width="100%" src="https://www.youtube.com/embed/3Tu9Dv8ghbM?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US/contact">HERE</a>&#xA0;or&#xA0;<a href="https://www.thexebec.com/pages/schedule-a-call">set up a 1:1 support call</a>, and we&apos;ll help troubleshoot!

My audio isn't working when I connect the Tri-Screen 2. How do I fix it?

&#x1F334; Free Yourself Week: July 1 to July 7 Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don&apos;t find the answer you&apos;re looking for in this article, feel free to submit a support request. We&apos;ll be back on Tuesday, July 8, and will respond to all messages as quickly as possible.You can download the Tri-Screen 2 User Manual <a class="fr-strong" href="https://cdn.shopify.com/s/files/1/0288/0353/0804/files/Tri-Screen_2_User_Manual_-_2022.pdf?v=1731619184" rel="noopener noreferrer" target="_blank">HERE</a>! Looking for help getting set up? Check out our guide below!&#xA0;<div data-tf-live="01HF80CV3KK4CGF2QNYM7GZXDJ" data-tf-loaded="true"><div data-tf-iframe-props="title=Xebec Compatibility and Getting Started Guide" data-tf-loaded="true" data-tf-medium="snippet" data-tf-opacity="100" data-tf-transitive-search-params data-tf-widget="qs5JISoV" style="width:100%;height:700px;"><div class="tf-v1-widget" data-testid="tf-v1-widget"><iframe src="https://form.typeform.com/to/qs5JISoV?typeform-embed-id=9488272567889682&amp;typeform-embed=embed-widget&amp;typeform-source=xebec.gorgias.com&amp;typeform-medium=snippet&amp;typeform-medium-version=next&amp;embed-opacity=100&amp;typeform-embed-handles-redirect=1&amp;typeform-embed-no-heading=true" data-testid="iframe" allow="microphone; camera" title="Xebec Compatibility and Getting Started Guide" style="border: 0px; transform: translateZ(0px);"></iframe></div></div></div><script src="//embed.typeform.com/next/embed.js"></script>

Where can I find the Tri-Screen 2 User Manual?

Windows. If your screens are duplicated / mirroring each other, you can adjust this quickly in your Display Settings! Follow the step-by-step instructions below to get everything set up. Windows 11:. If you are using Windows 10, follow the instructio

WindowsIf your screens are duplicated / mirroring each other, you can adjust this quickly in your Display Settings! Follow the step-by-step instructions below to get everything set up.&#xA0;Windows 11:If you are using Windows 10, follow the instructions at the bottom of this article.1. Click on your Start Menu.2. Open Settings.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.10.13%20pm-0ad8f837-e531-41e3-91c0-78a2c5217e4c.png" style="width: 503px;" class="fr-fic fr-dib fr-fil"> 3. Click on System.4. Click on Display on the right side.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.11.08%20pm-b3607f55-f545-44f1-b8c3-a6f33b5f842a.png" style="width: 575px;" class="fr-fic fr-dib fr-fil"> 5. Click on the option with the 1|2 or 1|3 to select it and then set it to Extend from the drop down menu on the bottom right, as pictured.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.11.54%20pm-73b4b2c3-af68-4e75-8f4e-543c9bab2cf7.png" style="width: 564px;" class="fr-fic fr-dib fr-fil"> 6. If you have any trouble moving your mouse to the left and right screens, view&#xA0;<a href="https://help.thexebec.com/en-US/how-can-i-arrange-my-screens-340128">this article</a> to arrange your screens correctly.&#xA0; **If you would like to mirror your screens, simply follow the same steps and select &apos;Duplicate Desktop,&apos; or explore the other options to find the setup that works best for you.** Windows 10:&#xA0;Video instructions are also included below.1. Click on your Start Menu.2. Select Settings.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.14.42%20pm-921e194d-fe0f-4c23-8c9a-42735c1d4565.png" style="width: 359px;" class="fr-fic fr-dib fr-fil"> 3. Select System.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.15.54%20pm-f6f61da8-a0eb-4699-9853-a4e409faa1f2.png" style="width: 362px;" class="fr-fic fr-dib fr-fil"> 4. Select Display.<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.16.23%20pm-f4c92018-dd6e-4a69-aa4f-b6650db4d5ab.png" style="width: 366px;" class="fr-fic fr-dib fr-fil"> 5. Click on the rectangle with the &apos;1 | 2&apos; (or in some cases &apos;1 | 3&#x2019; or &apos;2 | 3&apos;) highlighting it blue.6. Scroll down to the section titled Multiple displays &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; a. Click the drop-down menu.&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; b. Select Extend...<img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.17.41%20pm-c17d6508-72f3-4cac-9f45-dda1cea64b99.png" style="width: 346px;" class="fr-fic fr-dib fr-fil"> 7. Make sure to select &quot;Keep Changes&quot; when that pops up. Please note, that message may appear on one of your &#xA0;additional screens, but still make sure to select &quot;Keep Changes&quot;.<iframe width="100%" src="https://www.youtube.com/embed/VSUNCAoDHgo?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> MacIf you&apos;re screens are duplicated / mirroring each other, you can adjust this quickly in your Display Settings! Follow the step-by-step instructions below to get everything set up.&#xA0;MacOS Monterey (12.0 +):&#xA0;If you are using an earlier version of MacOS, follow the instructions in the video at the bottom of this article.1. Click on the Apple Icon in the top left corner of your desktop.2. Open System Preferences.3. Select Displays.4. Select Display Settings at the bottom of the window. <img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.21.20%20pm-17436094-c356-4249-8e2b-f1654685351a.png" style="width: 603px;" class="fr-fic fr-dib fr-fil"> 5. On the menu on the left side of the window, select the 2nd and 3rd options and ensure they are set to use as: Extended display. <img src="https://attachments.gorgias.help/53nr/hc/r8jl/screen%20shot%202023-11-17%20at%2012.22.06%20pm-34a77cc2-649d-4d05-96e5-66ff14e8fda1.png" style="width: 571px;" class="fr-fic fr-dib fr-fil"> MacOS Big Sur (11.6.7) and earlier:<iframe width="100%" src="https://www.youtube.com/embed/tXTX9imKKyw?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US/contact">HERE</a>&#xA0;and we&apos;ll help troubleshoot!

What do I do if my screens are mirrored?

When DisplayLink screens are connected some protected content in iTunes, HBO, Amazon Prime, Netflix, Disney+, YouTube TV or Udemy and other applications may not play. In those cases the video would remain black while audio is still playing. A workaro

When DisplayLink screens are connected some protected content in iTunes, HBO, Amazon Prime, Netflix, Disney+, YouTube TV or Udemy and other applications may not play. In those cases the video would remain black while audio is still playing.A workaround is to temporarily disconnect all DisplayLink screens, switch to another browser or&#xA0;disable hardware acceleration in your browser to access protected content. Here is how to disable hardware acceleration in Chrome:&#xA0;1. Open Chrome.2. Click on the three dots in the upper-right corner to open the menu.3. Go to Settings.4. On the left side, select System.5. Under the System section, toggle the switch for Use hardware acceleration when available to On or Off.6. Restart Chrome.

My streaming services like Netflix and YouTube are not working when connected. How to fix?

Still have a question? Our team is here to help!

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Xebec

Xebec Tri-Screen 2 Setup & Support

Setup & Support

Tri-Screen 2

What is Xebec's warranty policy?

What is Xebec's return policy?

How is Extend different from the included warranty?

I have a tax exemption certificate. How do I place a tax-exempt order?

What is a Factory Open-box product?

Do I need to buy the Snap Bracket to use a Snap Screen?

How many accessories can I connect to the Snap Bracket at once?

How does the Snap system connect to my laptop?

Can I trade in my Tri-Screen 2 to get the Snap at a discount?

Can I charge my laptop if I am using all of my USB-C ports for the Snap?

What laptops does Xebec Snap work with?

Does the Snap work on the Microsoft Surface Pro?

What phones are compatible with the Phone Charger & Mount?

What materials are Snap products made out of?

Will I need the Tri-Screen Adapter to connect to the Snap?

What's the difference in the Snap vs. Tri-Screen 2?

What is Pass-Through Charging?

Are the Snap Dual-Screen and the Snap Tri-Screen the same?

I bought a Snap Tri-Screen. Do I need to use both screens at the same time?

What are the Snap Screen tech specs?

Snap Dual-Screen / Tri-Screen

Xebec Snap

What laptops work with the Tri-Screen 3?

Do I need the Tri-Screen 3 Adapter for my laptop?

What are the Tri-Screen 3 Specs?

What is included in my Tri-Screen 3 order?

Can I use the Tri-Screen 3 Adapter on multiple laptops?

Can the Tri-Screen 3 work with Surface Pro laptops?

Can I trade in my Tri-Screen 2 to get the Tri-Screen 3 at a discount?

What is pass-through charging on the Tri-Screen 3?

Tri-Screen 3 + Tri-Screen 3 Adapter

What laptops are compatible with the Dual-Screen 3?

Do I need the Tri-Screen 3 Mac Adapter with the Dual-Screen 3?

Dual-Screen 3 Tech Specs

Can I trade in my Tri-Screen 2 to get the Dual-Screen 3 at a discount?

Dual-Screen 3

What are the SoloScreen specs?

What's in the SoloScreen box?

Is it the SoloScreen compatible with my laptop?

Do I need the Adapter with the SoloScreen?

SoloScreen

What are The Keyboard specs?

What's in The Keyboard box?

Can I connect The Keyboard to a phone or tablet?

Can The Keyboard be connected to more than one device at a time?

What do the different buttons on The Keyboard do?

The Keyboard

What are The PowerBank specs?

What's in The PowerBank box?

What can the PowerBank charge?

What do the buttons and ports on the PowerBank do?

The PowerBank

What are the details of the AirStand?

Can I Remove The AirStand Once It Is Applied?

Will The AirStand Cause My Laptop To Overheat?

The AirStand

What are The Mouse specs?

What's in The Mouse box?

What surfaces can I use The Mouse on?

Can I connect the Mouse to a phone or tablet?

What do the buttons on The Mouse do?

The Mouse

Is my laptop compatible with the Tri-Screen 2?

Do I need a Xebec Tri-Screen Adapter with my Tri-Screen 2?

What are the Tri-Screen 2 specs?

What's included in the Tri-Screen 2 box?

Surface Compatibility with the Tri-Screen 2

Do I need a Tri-Screen 2 Adapter with my Tri-Screen 2?

Tri-Screen 2 Adapter

What are the 10 points of adjustment for the SmartMotion Office Chair?

What are the dimensions/specs for the SmartMotion Office Chair?

Xebec SmartMotion Office Chair

General: Products and Policy FAQs

I have additional questions. Who can I talk to?

How do I set up my Tri-Screen 3?

My Tri-Screen 3 shows Xebec Logo Then “No Signal” or Black Screen

I have the Mac Adapter but am still not receiving a signal?

How do I arrange the Tri-Screen 3 for cursor alignment?

My audio isn't working when I connect my Tri-Screen 3. How do I fix?

How do I adjust size of text and apps on the Tri-Screen 3?

What do the buttons on the Tri-Screen 3 mean? How do I adjust my screen settings?

My streaming services like Netflix and YouTube are not working when connected. How can I fix?

My Dual-Screen 3 shows Xebec Logo then "No Signal" or Black Screen

How do I arrange the Dual-Screen 3 for cursor alignment?

How do I set up my Snap products?

My Snap Bracket keeps falling off of my laptop. What do I do?

How do I connect the Snap Bracket to my Surface Pro?

How do I change the orientation of the screens on the Snap?

How do I arrange Snap Screens for cursor alignment?

I see “No Signal” on one/both Snap Screen(s). What should I do?

What are the Snap Bracket Adapters?

My pass through charging feature on my Snap is not working. What do I do?

My audio isn't working when I connect my Snap. How do I fix?

Snap User Manuals

How do I connect my Stack-Up Mount?

Snap Products

How do I set up my Tri-Screen 2 Adapter?

Where do I download the driver for the Adapter?

How do I set up my SoloScreen?

I'm connected. How do I change the orientation of the SoloScreen and update the display?

How to connect The Mouse?

How do I remove the Mouse from my computer?

How do I adjust the sensitivity (DPI) of The Mouse?

My Mouse is not connecting or won't turn off

Where can I find The Mouse User Manual?

How do I connect The Keyboard?

How do I enable the function keys?

How do I remove The Keyboard from my computer?

The Keyboard won't turn off

My Keyboard won't connect to my laptop

Where can I find The Keyboard User Manual?

How do I connect my PowerBank?

Why isn't my PowerBank charging my devices?

How do I charge the PowerBank?

Where can I find The PowerBank User Manual?

How do I apply the AirStand?

The Airstand

How do I setup my AirDesk?

The AirDesk

How do I adjust/set up my SmartMotion Office Chair?

Where is the SmartMotion Chair User Manual?

How to Set Up Your Splitter for Mac Laptops

Snap USB-C Splitter - MAC ONLY

What is your shipping policy?

When will my order ship?

Do you ship internationally?

Can you give details on shipping speeds?

Shipping

How do I start a return?

Can I exchange rather than refund?

How long do I have to make a return?

I sent my order back. When will I get my refund?

I purchased a bundle. Do I have to return it as a whole?

Returns/Exchanges

What does Xebec Shipping Protection cover?

How do I file a Shipping Protection claim?

Shipping Protection

Shipping & Returns/Exchanges

Has my order shipped? How can I track it?

My order says it was delivered, but I can't find it.

My order should have shipped by now.

Can I change my shipping address once my order is placed?

Why was I charged tax?

I forgot to add a discount code on my order!

How do I file a claim with Extend?

How do I add Extend Accidental Damage Protection to my order?

Manage Orders

Do bulk orders have special pricing?

Do you offer B2B pricing?

Are Xebec products NDAA Section 889 Compliant?

B2B, Sales & Bulk Orders

What is the SnapDisplay App?

I can't open the SnapDisplay app download.

SnapDisplay App - PC User Guide

SnapDisplay App - Mac User Guide

Snap Display User Guide

Xebec SnapDisplay App

Do you offer any discounts for students, teachers, military, or first responders?