How do I connect my PowerBank?

Always ensure your PowerBank is charged up based on the lights on the side. If you have one light or no lights, connect the USB-C port to a wall outlet to charge the PowerBank up before connecting to a device. If you have more than one light on indic

<p>Always ensure your PowerBank is charged up based on the lights on the side. If you have one light or no lights, connect the USB-C port to a wall outlet to charge the PowerBank up before connecting to a device.</p><p>If you have more than one light on indicating a sufficient charge, ensure that you&apos;re using the best port for your device!&#xA0;</p><ul><li>The USB-A port (the bigger port) is for charging small devices such as a phone, small tablet, keyboard, mouse, headphones, etc.</li><li>The USB-C port (the smaller port) charges larger devices, such as a laptop or large tablet, and can fast-charge smaller devices, like a phone.&#xA0;</li></ul><p><strong id="isPasted">Still having trouble? Please reach out to us </strong><a href="https://help.thexebec.com/en-US" rel="noopener noreferrer" target="_blank"><strong id="isPasted">here</strong></a><strong id="isPasted"> and we&apos;ll help troubleshoot!</strong></p>

Why isn't my PowerBank charging my devices?

The PowerBank comes with a USB-C to USB-C charging cable. This cable will connect to the USB-C port located on the bottom of The PowerBank in order to charge.  You can plug the other end into any USB-C compatible laptop charger or power brick. Note:

<p id="isPasted">The PowerBank comes with a USB-C to USB-C charging cable.&#xA0;</p><p>This cable will connect to the USB-C port located on the bottom of The PowerBank in order to charge. &#xA0;You can plug the other end into any USB-C compatible laptop charger or power brick.&#xA0;</p><p><em>Note: You cannot charge The PowerBank from your laptop, as the PowerBank can only push power to the laptop itself.</em>&#xA0;</p><p><img src="https://uploads.gorgias.io/VR1W92RYGv6M8yBk/Screen_Shot_2022-09-28_at_4.38.30_PM_1-d19da32f-4d81-4c82-9364-0fce797c30b9.webp" style="width: 473px;" class="fr-fic fr-dib fr-fil"></p>

How do I charge the PowerBank?

You can find The PowerBank User Manual HERE!

<p>You can find The PowerBank User Manual <a href="https://cdn.shopify.com/s/files/1/0288/0353/0804/files/The_PowerBank_Digital_User_Manual.pdf?v=1679587101" rel="noopener noreferrer" target="_blank">HERE</a>!&#xA0;</p>

Where can I find The PowerBank User Manual?

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