Why isn't my PowerBank charging my devices?Updated 10 months ago

Always ensure your PowerBank is charged up based on the lights on the side. If you have one light or no lights, connect the USB-C port to a wall outlet to charge the PowerBank up before connecting to a device.

If you have more than one light on indicating a sufficient charge, ensure that you're using the best port for your device! 

• The USB-A port (the bigger port) is for charging small devices such as a phone, small tablet, keyboard, mouse, headphones, etc.
• The USB-C port (the smaller port) charges larger devices, such as a laptop or large tablet, and can fast-charge smaller devices, like a phone. 

Still having trouble? Please reach out to us here and we'll help troubleshoot!