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Returns/Exchanges

How do I start a return?

To start a return, please complete the Return Request Form. Note that items are eligible for a return label within 30 days of delivery and must be dropped with the carrier within 35 days of delivery. Items sent back to us without prior authorization

Can I exchange rather than refund?

Certain products are eligible for exchange! Currently, we offer exchanges of the Tri-Screen 2 for the SoloScreen. To initiate this exchange, please visit our return request portal and you'll find it as an option!

How long do I have to make a return?

You have 30 days from the date of delivery to initiate a return, and seven days after that to drop your product with the carrier, to be eligible for the refund. Check out the full return policy here!

I sent my order back. When will I get my refund?

Please allow 14 days from the time your return is delivered to Xebec for your return to be processed. If it's been longer than 14 days, please reach out to us, as we can provide information to you to share with your bank in the instance the refund ha

I purchased a bundle. Do I have to return it as a whole?

No! If you're not satisfied with a certain product but you purchased a Xebec bundle, you definitely do not need to return it all. You can go through the regular return request process and select the item you'd like to return - keeping the rest!