Step-by-step instructions to connect The Mouse to your Mac or PC over Bluetooth, plus our interactive Getting Started Guide.

Use our Getting Started Guide or step-by-step instructions below to get connected!<div data-tf-live="01HQV6Y6MPZEXT37RPCG2G3XVK" data-tf-loaded="true"><div data-tf-auto-resize data-tf-disable-scroll data-tf-iframe-props="title=The Mouse Getting Started Guide" data-tf-loaded="true" data-tf-medium="snippet" data-tf-opacity="100" data-tf-transitive-search-params data-tf-widget="NrC8z8eY" style="width: 100%; height: 612px;"><div class="tf-v1-widget" data-testid="tf-v1-widget"><iframe src="https://form.typeform.com/to/NrC8z8eY?typeform-embed-id=21220388611799468&amp;typeform-embed=embed-widget&amp;typeform-source=xebec.gorgias.com&amp;typeform-medium=snippet&amp;typeform-medium-version=next&amp;embed-opacity=100&amp;typeform-embed-handles-redirect=1&amp;typeform-embed-auto-resize=true&amp;typeform-embed-disable-scroll=true&amp;typeform-embed-no-heading=true" data-testid="iframe" allow="microphone; camera" title="The Mouse Getting Started Guide" style="border: 0px; transform: translateZ(0px);"></iframe></div></div></div><script src="//embed.typeform.com/next/embed.js"></script> Mac:1. Click on the Apple Icon in the top left corner of your screen and select System Preferences.2. Search for and select the Bluetooth option.&#xA0;3. On the bottom of The Mouse, ensure that the power switch is turned ON. Then, press and hold the Bluetooth button for 3 seconds - you should see the light on top of The Mouse flash.4. You should now see &quot;Xebec Mouse&quot; listed under Devices.5. Click Connect. The light on top of The Mouse should turn solid white once connected and then turn off.You are now ready to use The Mouse!PC:1. Click on your Start Menu (Windows Icon), and select Settings, then select the option that says Bluetooth &amp; devices.2. Ensure your Bluetooth is turned ON, then select Add device.3. Select Bluetooth.4. On the bottom of The Mouse, ensure the Xebec Mouse is switched ON, and then press and hold the Bluetooth button for 3 seconds.5. On your laptop, select Xebec Mouse.6. The Mouse should connect - once it is connected, the light on top will turn solid white for a few seconds before turning off.You are now ready to use The Mouse!&#xA0;Still having trouble? Please reach out to us&#xA0;<a href="https://help.thexebec.com/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>, and we&apos;ll help troubleshoot!

How to connect The Mouse?

How to remove (unpair) The Mouse from your Mac or PC in your Bluetooth settings.

For Mac:1. Click on the Apple Icon in the top right corner of your screen, then select System Preferences.2. Search for and select the Bluetooth option.3. Click on the small &quot;x&quot; to the right of where it says Xebec Mouse.4. When prompted, select Remove.5. The Mouse should now be removed from your Mac.For PC:1. Click on your Start Menu and select Settings.2. Select Bluetooth &amp; devices or search for Bluetooth within your settings.&#xA0;3. Click on the 3 dots to the right of Xebec Mouse and select Remove device.&#xA0;4. The Mouse should now be removed from your PC.Still having trouble? Please reach out to us <a href="https://help.thexebec.com/en-US/contact">HERE</a> and we&apos;ll help troubleshoot!

How do I remove the Mouse from my computer?

Change The Mouse's cursor sensitivity with the DPI button on top. Cycle through 600, 800 and 1200 DPI.

Yes! You are able to change the sensitivity of The Mouse using the DPI (Dots Per Inch) Button on the top. This will adjust the sensitivity of the cursor when the mouse is moved.&#xA0;<img src="https://uploads.gorgias.io/VR1W92RYGv6M8yBk/MouseDPI_4299ce03-0d9c-41d2-abae-5c98996a2a69-67be9dfd-6687-4795-ab1e-090443aebecd.webp" style="width: 413px;" class="fr-fic fr-dib fr-fil">Cycle through three different options: 600, 800 &amp; 1200 DPI.&#xA0;

How do I adjust the sensitivity (DPI) of The Mouse?

Mouse not turning on or connecting? Check the On/Off switch, make sure The Mouse is charged, and reset Bluetooth on your laptop.

If The Mouse is not turning on or connecting, there are a few things you can check.On The Mouse:&#xA0;1. On the bottom of The Mouse, ensure The Mouse&apos;s On/Off switch is in the &quot;ON&quot; position. This will be indicated by the color green on the switch.&#xA0;2. Ensure The Mouse is charged. To see if The Mouse needs to be charged, plug it into your charger and if the light blinks on and off, it is in need of charge and currently charging. Feel free to continue to use The Mouse as it charges.&#xA0;On Your Laptop:1. Ensure &apos;Airplane Mode&apos; is turned OFF.2. Turn your laptop&apos;s Bluetooth setting off, wait a few seconds, and then turn it back on.&#xA0;3. Remove The Mouse and then add it again.&#xA0;Still having trouble? Please reach out to us <a href="https://help.thexebec.com/en-US" rel="noopener noreferrer" target="_blank">here</a>, and we&apos;ll help troubleshoot!

My Mouse is not connecting or won't turn off

Download The Mouse User Manual (PDF) here.

You can find The Mouse User Manual <a href="https://cdn.shopify.com/s/files/1/0288/0353/0804/files/The_Mouse_Digital_User_Manual.pdf?v=1679587101" rel="noopener noreferrer" target="_blank">here</a>!&#xA0;

Where can I find The Mouse User Manual?

Still have a question? Our team is here to help!

Xebec

The Mouse

Setup & Support

What is Xebec's warranty policy?

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How is Extend different from the included warranty?

I have a tax exemption certificate. How do I place a tax-exempt order?

What is a Factory Open-box product?

What are the differences between your portable monitors?

Do I need to buy the Snap Bracket to use a Snap Screen?

How many accessories can I connect to the Snap Bracket at once?

How does the Snap system connect to my laptop?

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What is Pass-Through Charging?

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Snap Dual-Screen / Tri-Screen

Xebec Snap

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Tri-Screen 3 + Tri-Screen 3 Adapter

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Dual-Screen 3 Tech Specs

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Dual-Screen 3

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SoloScreen

What are The Keyboard specs?

What's in The Keyboard box?

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What do the different buttons on The Keyboard do?

The Keyboard

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What's in The PowerBank box?

What can the PowerBank charge?

What do the buttons and ports on the PowerBank do?

The PowerBank

What are the details of the AirStand?

Can I Remove The AirStand Once It Is Applied?

Will The AirStand Cause My Laptop To Overheat?

The AirStand

What are The Mouse specs?

What's in The Mouse box?

What surfaces can I use The Mouse on?

Can I connect the Mouse to a phone or tablet?

What do the buttons on The Mouse do?

Is my laptop compatible with the Tri-Screen 2?

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What are the Tri-Screen 2 specs?

What's included in the Tri-Screen 2 box?

Surface Compatibility with the Tri-Screen 2

Tri-Screen 2

Do I need a Tri-Screen 2 Adapter with my Tri-Screen 2?

Tri-Screen 2 Adapter

What are the 10 points of adjustment for the SmartMotion Office Chair?

What are the dimensions/specs for the SmartMotion Office Chair?

Xebec SmartMotion Office Chair

General: Products and Policy FAQs

I have additional questions. Who can I talk to?

How do I set up my Tri-Screen 3?

My Tri-Screen 3 shows 'No Signal', a black screen, or only one screen turns on

I have the Mac Adapter but am still not receiving a signal?

How do I arrange the Tri-Screen 3 for cursor alignment?

My audio isn't working when I connect my Tri-Screen 3. How do I fix?

Both of my Tri-Screen 3 screens show the same thing. How do I extend them?

How do I adjust size of text and apps on the Tri-Screen 3?

What do the buttons on the Tri-Screen 3 mean? How do I adjust my screen settings?

My streaming services like Netflix and YouTube are not working when connected. How can I fix?

My Dual-Screen 3 shows Xebec Logo then "No Signal" or Black Screen

How do I arrange the Dual-Screen 3 for cursor alignment?

How do I connect my Tri-Screen 2?

How can I arrange my screens?

How can I adjust the text size on my screens on the Tri-Screen 2?

How do I increase the brightness or color temperature of the screens on the Tri-Screen 2?

How do I use pass-through charging on the Tri-Screen 2?

My Tri-Screen 2 says "No Signal". What do I do?

My audio isn't working when I connect the Tri-Screen 2. How do I fix it?

Where can I find the Tri-Screen 2 User Manual?

What do I do if my screens are mirrored?

My streaming services like Netflix and YouTube are not working when connected. How to fix?

How do I set up my Snap products?

My Snap Bracket keeps falling off of my laptop. What do I do?

How do I connect the Snap Bracket to my Surface Pro?

How do I change the orientation of the screens on the Snap?

How do I arrange Snap Screens for cursor alignment?

I see “No Signal” on one/both Snap Screen(s). What should I do?

What are the Snap Bracket Adapters?

My pass through charging feature on my Snap is not working. What do I do?

My audio isn't working when I connect my Snap. How do I fix?

Snap User Manuals

How do I connect my Stack-Up Mount?

Snap Products

How do I set up my Tri-Screen 2 Adapter?

Where do I download the driver for the Adapter?

How do I set up my SoloScreen?

I'm connected. How do I change the orientation of the SoloScreen and update the display?

How do I connect The Keyboard?

How do I enable the function keys?

How do I remove The Keyboard from my computer?

The Keyboard won't turn off

My Keyboard won't connect to my laptop

Where can I find The Keyboard User Manual?

How do I connect my PowerBank?

Why isn't my PowerBank charging my devices?

How do I charge the PowerBank?

Where can I find The PowerBank User Manual?

How do I apply the AirStand?

The Airstand

How do I setup my AirDesk?

The AirDesk

How do I adjust/set up my SmartMotion Office Chair?

Where is the SmartMotion Chair User Manual?

How to Set Up Your Splitter for Mac Laptops

Snap USB-C Splitter - MAC ONLY

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Shipping

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Shipping Protection

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B2B, Sales & Bulk Orders

What is the SnapDisplay App?

I can't open the SnapDisplay app download.

SnapDisplay App - PC User Guide

SnapDisplay App - Mac User Guide

Snap Display User Guide

Xebec SnapDisplay App

Do you offer any discounts for students, teachers, military, or first responders?