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My Mouse is not connecting or won't turn offUpdated 6 months ago

If The Mouse is not turning on or connecting, there are a few things you can check.

On The Mouse: 

1. On the bottom of The Mouse, ensure The Mouse's On/Off switch is in the "ON" position. This will be indicated by the color green on the switch. 

2. Ensure The Mouse is charged. To see if The Mouse needs to be charged, plug it into your charger and if the light blinks on and off, it is in need of charge and currently charging. Feel free to continue to use The Mouse as it charges. 

On Your Laptop:

1. Ensure 'Airplane Mode' is turned OFF.

2. Turn your laptop's Bluetooth setting off, wait a few seconds, and then turn it back on. 

3. Remove The Mouse and then add it again. 


Still having trouble? Please reach out to us here, and we'll help troubleshoot!

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