Manage Orders

Has my order shipped? How can I track it?

You can check out your order status in real-time from our Help Center home page using the email address used at the time of checkout!

My order says it was delivered, but I can't find it.

Please reach out to us at [email protected], and we'll look into it for you! If it was marked as delivered today, the carrier may have prematurely noted it was dropped off and it may show up later today or tomorrow. If you added Navidium at checko

My order should have shipped by now.

We aim to fulfill orders ASAP! Please refer to our shipping policy for details on when your order should leave the warehouse based on the time the order was placed. If you're outside that window, reach out to us HERE and we'll look into this for you

Can I change my shipping address once my order is placed?

Our shipping policy notes that address changes are not possible once an order is placed, as they move quickly through the fulfillment process. However, some carriers allow you to manage your delivery and change the address on your end!. While we aren

Why was I charged tax?

All taxes and fees are calculated based on your specific order and your shipping address. Xebec collects and pays the fees charged at checkout on your behalf and does not make a profit off of these.

I forgot to add a discount code on my order!

If you forgot to add a discount code to your order, reach out to us ASAP, and we can assist in adding it retroactively!

How do I file a claim with Extend?

Since Extend is a third-party partner, they will manage all claims made under your Extend order information. You can initiate a claim on their website, and their customer support team is there to help answer any questions!. If you have any issues whe

How do I add Extend Accidental Damage Protection to my order?

You can add Extend plans at checkout to individual products! The option should show up on each product page and will appear in your cart as you add it. We can also add Extend while your product is in transit if you forgot to add at the time of purcha