Manage Orders

Has my order shipped? How can I track it?

You can check out your order status in real-time using the confirmation email. Search your inbox for "Xebec Order" and click "view order details".

My order says it was delivered, but I can't find it.

Please reach out to us HERE and we'll look into it for you! If it was marked as delivered today, the carrier may have prematurely noted it was dropped off and it may show up later today or tomorrow. If you added Navidium at checkout, you can take a l

My order should have shipped by now.

We aim to fulfill orders ASAP! Please refer to our shipping policy for details on when your order should leave the warehouse based on the time the order was placed. If you're outside that window, reach out to us HERE and we'll look into this for you

Can I change my shipping address once my order is placed?

As noted in our shipping policy, we offer a self-service feature to change your shipping address (within the original destination country) within 45 minutes of placing the order. Once your order has been placed, you'll see a map view of the delivery

Why was I charged tax?

How are taxes calculated?. All taxes and fees are calculated based on your specific order and your shipping address. Xebec collects and pays the fees charged at checkout on your behalf and does not make a profit off of these. Are you a tax-exempt org

I forgot to add a discount code on my order!

If you forgot to add a discount code to your order, reach out to us HERE and we can assist in adding it retroactively!

How do I file a claim with Extend?

Since Extend is a third-party partner, they will manage all claims made under your Extend order information. You can initiate a claim on their website, and their customer support team is there to help answer any questions!. If you have any issues whe

How do I add Extend Accidental Damage Protection to my order?

You can add Extend plans at checkout to individual products! The option should show up on each product page and will appear in your cart as you add it. We can also add Extend while your product is in transit if you forgot to add at the time of purcha