Manage Orders

Has my order shipped? How can I track it?

You can check out your order status in real-time using the confirmation email. Search your inbox for "Xebec Order" and click "view order details". It will have a link to track the latest update!. Don't see that in your email? Let us know, and we will

My order says it was delivered, but I can't find it.

🌴 Free Yourself Week: July 1 to July 7Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don't find the answer you're looking for in this article, feel fre

My order should have shipped by now.

We aim to fulfill orders ASAP! Please refer to our shipping policy for details on when your order should leave the warehouse based on the time the order was placed. If you're outside that window, reach out to us HERE and we'll look into this for you

Manage Orders

Has my order shipped? How can I track it?

My order says it was delivered, but I can't find it.

My order should have shipped by now.

Can I change my shipping address once my order is placed?

Why was I charged tax?

I forgot to add a discount code on my order!

How do I file a claim with Extend?

How do I add Extend Accidental Damage Protection to my order?