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My Snap Bracket does not fit around my laptop. What do I do?Updated 5 months ago

We understand that some laptops, especially those with a bit more thickness or with a protective case, may pose challenges for the Snap bracket fit. To tackle this, we're excited to share that we've designed an early production run of an adapter tailored to accommodate such scenarios that we will provide to you free of charge. 

To facilitate the process please contact us at [email protected] with the following info: 

  • Order Number #
  • Laptop Model
  • Preferred Shipping Address
  • (Optional) Laptop photo- preferably a side profile picture of your laptop lid 

Check out this video to see how that bracket adapter will attach to your Snap Bracket:

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