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My pass through charging feature on my Snap is not working. What do I do?Updated 4 months ago

The Xebec Snap has a pass-through charging feature that allows you to charge your laptop via the Xebec Snap Bracket, eliminating the need for a direct connection to a USB-C port on your laptop. 

Pass through charging only supports 60W-100W USB-C laptop chargers (excluding Dell laptop chargers and Chromebook chargers). 

If your laptop meets the criteria to support pass through charging and you continue to face issues please send reach out to our support team at [email protected]. We are happy to assist! 

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