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My Keyboard won't connect to my laptopUpdated 3 months ago

If your Keyboard is failing to connect to your laptop, there are a few things you can check.

Check your Xebec Keyboard:

  • Turn your Keyboard off, wait a few seconds, and then turn it back on. 
  • Make sure that your Keyboard is in range of your laptop.

Check your laptop:

  • Ensure 'Airplane Mode' is turned OFF.
  • Turn your laptop's Bluetooth setting off, wait a few seconds, and then turn it back on. 
  • Ensure that The Keyboard is not connected to / paired with another device. The Keyboard can only be paired to one device at a time, so if it is already paired with another device, it will need to be removed from that device before it will pair with your laptop. 
  • Remove the Keyboard and then add it again. 

Still having trouble? Please reach out to us here and we'll help troubleshoot!

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