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How do I set up my Tri-Screen 2 Adapter?Updated 4 hours ago

🌴 Free Yourself Week: July 1 to July 7
Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don't find the answer you're looking for in this article, feel free to submit a support request. We'll be back on Tuesday, July 8, and will respond to all messages as quickly as possible.

How to Connect Your Xebec Adapter to Your Laptop

The Xebec Adapter allows for easy setup and compatibility with a range of laptops. Follow these steps to ensure a successful connection to your Tri-Screen 2:

Step 1: Connect the Xebec Adapter to Your Laptop

  1. Determine what port you will be using for the Adapter:

    • The Xebec Adapter can connect to either a USB-C or USB-A port.

      • Note: If both of these ports are available on your laptop, use the USB-A port and save the USB-C port for your other Tri-Screen 2 cable connection.

  2. Plug in the Xebec Adapter:

    • If connecting to a USB-C port, connect the provided USB-A to USB-C adapter to the Tri-Screen 2 Adapter and connect to your laptop.

    • If connecting to a USB-A port, connect the Adapter to the USB-A port on your laptop.

Step 2: Connect the Xebec Adapter to the Tri-Screen 2

  1. Locate the two cables on the other end of the Xebec Adapter:

    • One USB-C cable

    • One mini-HDMI cable

  2. Connect both cables to the same side of the Tri-Screen 2:

    • Insert the USB-C cable into the USB-C port on the Tri-Screen 2.

    • Insert the mini-HDMI cable into the mini-HDMI port on the Tri-Screen 2.

  1. Download the free DisplayLink driver for your operating system.

    1. Here for PC/Windows

    2. Here for Mac

  2. Install the driver by following the on-screen instructions.

  3. Once installed, restart your laptop to ensure the driver is properly activated.

Step 4: Check the Connection

  1. After restarting, your laptop should automatically detect the Tri-Screen 2.

  2. If the display does not appear immediately, please ensure the driver is up and running.

Step 5: Enjoy Your Tri-Screen 2!

Once the setup is complete, you should be able to use the Tri-Screen 2 seamlessly with your laptop for multitasking and productivity.

Troubleshooting Tips:

  • Ensure both the USB-C and mini-HDMI cables are securely connected to the Tri-Screen 2.

  • Confirm that the DisplayLink driver is installed and running.

  • If the screens aren't connecting correctly, try unplugging and reattaching the adapter or restarting your laptop.

Need extra support?

If you have any questions or are facing any issues with connecting your Tri-Screen 2 Adapter, please contact us here and a member of our team will help you out!

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