If your Dual-Screen 3 screen shows the "Xebec" logo and then goes to "No Signal," or just a Black Screen with no logo, this is usually caused by a simple connection issue. Please work through the steps below one at a time, moving to the next step onl

If your Dual-Screen 3 screen shows the &quot;Xebec&quot; logo and then goes to &quot;No Signal,&quot; or just a Black Screen with no logo, this is usually caused by a simple connection issue.Please work through the steps below one at a time, moving to the next step only if the issue continues.<hr>Step 1: Make sure the USB-C cable is fully plugged inEven a slightly loose cable can stop the video signal. Check both ends of the Dual-Screen 3 USB-C to USB-C cable:<ul><li>Push one end of the cable firmly into the Dual-Screen 3.</li><li>Push the other end firmly into your laptop.</li></ul>Try unplugging the cable, waiting 5 seconds, and re-connecting it once.<hr>Step 2: Try another USB-C port on your laptopSome laptops only send video through specific USB-C ports.To use the Dual-Screen 3 without the Adapter, your laptop must have a USB-C port that supports video output. Your USB-C port must support one of the following:<ul><li>DisplayPort (DP)</li><li>Thunderbolt 3 or Thunderbolt 4 (lightning bolt symbol)</li></ul>If you do not see any of these symbols next to your USB-C port, you can check your laptop&apos;s full specifications by following the steps listed <a href="https://help.thexebec.com/en-US/6498426-8317935baced40b98aa197506769f51a" target="_blank" rel="noopener noreferrer">here</a>.<hr>Step 3: If you are using the Tri-Screen 3 Mac Adapter (skip this step if you are not using the Adapter)First, ensure all the steps in this support article are followed to make sure your laptop&apos;s settings are configured for the Adapter: <a href="https://help.thexebec.com/en-US/i-have-the-mac-adapter-but-am-still-not-receiving-a-signal-3539965" target="_blank" rel="noopener noreferrer">linked here</a>.Also make sure:<ul><li>The Adapter prongs are not bent or misshapen. Inspect them closely before plugging in.</li><li>The Adapter prongs are fully inserted into the Dual-Screen 3 ports.</li><li>Your laptop is restarted after downloading the DisplayLink Driver, and the driver is actively running.</li></ul>Not sure whether you need the Adapter? Check out our guide <a href="https://help.thexebec.com/en-US/6498426-8317935baced40b98aa197506769f51a" target="_blank" rel="noopener noreferrer">here</a>&#xA0;or reach out to us <a href="https://help.thexebec.com/en-US/contact">here</a>.<hr>Step 4: If you are using the Adapter on Mac only &#x2014; check DisplayLink settings (skip this step if you are not using the Adapter)If the screens are switched to OFF in DisplayLink, they will not show a display. If brightness is set to 0, the screen may also appear completely black.Open DisplayLink Manager &#x2192; go to Displays &#x2192; check that:<ul><li>The screen is switched ON</li><li>Brightness is turned up above 0</li><li>Contrast is set near the middle (adjust slightly to find what looks best)</li></ul>Once these settings are adjusted, the screen should display normally.<hr>Step 5: Contact usIf you are still running into issues, please reach out to us <a href="https://help.thexebec.com/en-US/contact">here</a> and include the year, make, and model of your laptop along with the steps you have already taken. We&apos;ll provide tailored, 1:1 support to get you up and running!

My Dual-Screen 3 shows Xebec Logo then "No Signal" or Black Screen

Follow these steps to easily adjust your screen arrangement on both Windows and Mac laptops. 1. Mac: Screen Arrangement Watch our video guide for arranging your Dual-Screen 3 screens on a Mac:. Quick Steps:. 1. Open Display Settings:. 2. Arrange Scre

Follow these steps to easily adjust your screen arrangement on both Windows and Mac laptops.1. Mac: Screen Arrangement&#xA0; Watch our video guide for arranging your Dual-Screen 3 screens on a Mac:<iframe width="100%" src="https://www.youtube.com/embed/P48pXFmeM6I?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;</iframe>Quick Steps:&#xA0;1. Open Display Settings:<ul><li>macOS Ventura or later: Go to System Settings &gt; Displays &gt; Select &quot;Arrange&quot;</li><li>Earlier versions: Go to System Preferences &gt; Displays &gt; Arrangement tab</li></ul>2. Arrange Screens: Drag the displays to align with your physical setup. The smaller screen (macOS Ventura or later) or the white bar at the top (Earlier versions) signifies your primary screen; move it to adjust the primary display.<hr>2. Windows: Screen Arrangement<iframe width="100%" src="https://www.youtube.com/embed/8S9wLoCXe0g?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;&#xA0;&#xA0;&#xA0;</iframe> Quick Steps1. Open Display Settings: Right-click on your desktop and select Display settings.2.&#xA0;Identify Displays: Click Identify to see numbers on each screen. This helps you determine the arrangement.3. Drag and Arrange: Under Rearrange your displays, click and drag each screen to match your physical setup. You can adjust the main screen by selecting Make this my main display.4.&#xA0;Apply Changes: Click Apply to save your new arrangement.<hr><h3 id="isPasted">3.&#xA0;Simplify with Our App</h3>For a faster, more streamlined way to adjust your screen arrangement, download our app, which allows you arrange your screen directly from your menu bar.<ul><li>Download the <a href="https://www.thexebec.com/pages/snap_display_download">SnapDisplay App here.</a></li></ul>The app eliminates the need to navigate through settings, providing a seamless experience!&#xA0;Need additional help? Feel free to contact us <a href="https://www.thexebec.com/pages/contact">here</a>. Our team is happy to help!&#xA0;

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