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If your laptop only has a compatible USB-C port(s) on the right-hand side, or you have an extra-large laptop, you will often need the USB-C extension cable to properly connect your Tri-Screen 3 setup. If your Tri-Screen 3 embedded cable doesn&apos;t reach your ports, request a free cable&#xA0;<a href="https://www.thexebec.com/pages/tri-screen-3-extension-cable-request" target="_blank" rel="noopener noreferrer">here</a>!

If your laptop only has a compatible USB-C port(s) on the right-hand side, or you have an extra-large laptop, you will often need the USB-C extension cable to properly connect your Tri-Screen 3 setup. If your Tri-Screen 3 embedded cable doesn't reach

The cable isn't long enough / is too short to reach my USB-C port!

Setup & Support

Tri-Screen 3

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What is Pass-Through Charging?

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I bought a Snap Tri-Screen. Do I need to use both screens at the same time?

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Snap Dual-Screen / Tri-Screen

Xebec Snap

What laptops work with the Tri-Screen 3?

Do I need the Tri-Screen 3 Adapter for my laptop?

What are the Tri-Screen 3 Specs?

What is included in my Tri-Screen 3 order?

The Tri-Screen 3 cable won't reach my USB-C port.

Can I use the Tri-Screen 3 Adapter on multiple laptops?

Can the Tri-Screen 3 work with Surface Pro laptops?

Can I trade in my Tri-Screen 2 to get the Tri-Screen 3 at a discount?

Tri-Screen 3 + Tri-Screen 3 Adapter

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What's in the SoloScreen box?

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Do I need the Adapter with the SoloScreen?

SoloScreen

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What's in The Keyboard box?

Can I connect The Keyboard to a phone or tablet?

Can The Keyboard be connected to more than one device at a time?

What do the different buttons on The Keyboard do?

The Keyboard

What are The PowerBank specs?

What's in The PowerBank box?

What can the PowerBank charge?

What do the buttons and ports on the PowerBank do?

The PowerBank

What are the details of the AirStand?

Can I Remove The AirStand Once It Is Applied?

Will The AirStand Cause My Laptop To Overheat?

The AirStand

What are The Mouse specs?

What's in The Mouse box?

What surfaces can I use The Mouse on?

Can I connect the Mouse to a phone or tablet?

What do the buttons on The Mouse do?

The Mouse

Is my laptop compatible with the Tri-Screen 2?

Do I need a Xebec Tri-Screen Adapter with my Tri-Screen 2?

What are the Tri-Screen 2 specs?

What's included in the Tri-Screen 2 box?

Surface Compatibility with the Tri-Screen 2

Tri-Screen 2

Do I need a Tri-Screen 2 Adapter with my Tri-Screen 2?

Tri-Screen 2 Adapter

What are the 10 points of adjustment for the SmartMotion Office Chair?

What are the dimensions/specs for the SmartMotion Office Chair?

Xebec SmartMotion Office Chair

General: Products and Policy FAQs

I have additional questions. Who can I talk to?

How do I set up my Tri-Screen 3?

My Tri-Screen 3 shows Xebec Logo Then “No Signal” or Black Screen

I have the Mac Adapter but am still not receiving a signal?

How do I arrange the Tri-Screen 3 for cursor alignment?

My audio isn't working when I connect my Tri-Screen 3. How do I fix?

What do I do if my screens are mirrored?

How do I adjust size of text and apps on the Tri-Screen 3?

What do the buttons on the Tri-Screen 3 mean? How do I adjust my screen settings?

My streaming services like Netflix and YouTube are not working when connected. How can I fix?

How do I connect my Tri-Screen 2?

How can I arrange my screens?

How can I adjust the text size on my screens on the Tri-Screen 2?

How do I increase the brightness or color temperature of the screens on the Tri-Screen 2?

How do I use pass-through charging on the Tri-Screen 2?

My Tri-Screen 2 says "No Signal". What do I do?

My audio isn't working when I connect the Tri-Screen 2. How do I fix it?

Where can I find the Tri-Screen 2 User Manual?

My streaming services like Netflix and YouTube are not working when connected. How to fix?

How do I set up my Snap products?

My Snap Bracket keeps falling off of my laptop. What do I do?

How do I connect the Snap Bracket to my Surface Pro?

How do I change the orientation of the screens on the Snap?

How do I arrange Snap Screens for cursor alignment?

I see “No Signal” on one/both Snap Screen(s). What should I do?

What are the Snap Bracket Adapters?

My pass through charging feature on my Snap is not working. What do I do?

My audio isn't working when I connect my Snap. How do I fix?

Snap User Manuals

How do I connect my Stack-Up Mount?

Snap Products

How do I set up my Tri-Screen 2 Adapter?

Where do I download the driver for the Adapter?

How do I set up my SoloScreen?

I'm connected. How do I change the orientation of the SoloScreen and update the display?

How to connect The Mouse?

How do I remove the Mouse from my computer?

How do I adjust the sensitivity (DPI) of The Mouse?

My Mouse is not connecting or won't turn off

Where can I find The Mouse User Manual?

How do I connect The Keyboard?

How do I enable the function keys?

How do I remove The Keyboard from my computer?

The Keyboard won't turn off

My Keyboard won't connect to my laptop

Where can I find The Keyboard User Manual?

How do I connect my PowerBank?

Why isn't my PowerBank charging my devices?

How do I charge the PowerBank?

Where can I find The PowerBank User Manual?

How do I apply the AirStand?

The Airstand

How do I setup my AirDesk?

The AirDesk

How do I adjust/set up my SmartMotion Office Chair?

Where is the SmartMotion Chair User Manual?

How to Set Up Your Splitter for Mac Laptops

Snap USB-C Splitter - MAC ONLY

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Shipping

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Returns/Exchanges

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ShipAid Shipping Protection

Shipping & Returns/Exchanges

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Manage Orders

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B2B, Sales & Bulk Orders

What is the SnapDisplay App?

I can't open the SnapDisplay app download.

SnapDisplay App - PC User Guide

SnapDisplay App - Mac User Guide

Snap Display User Guide

Xebec SnapDisplay App

What is your Warranty Policy?

Warranty

Tri-Screen Cables

Snap System: Extra & Replacement Parts

Replacement Parts

DisplayLink Driver Download

The cable isn't long enough / is too short to reach my USB-C port!Updated 6 minutes ago