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Our team is here to help! You can set up a 1:1 support call, where our Tech Support experts will provide tailored assistance for your specific setup, or send us an email HERE with details on what you're experiencing (bonus points for including pictur

I have additional questions. Who can I talk to?

Setup & Support

What is Xebec's warranty policy?

What is Xebec's return policy?

How is Extend different from the included warranty?

What are the differences between your portable monitors?

I have a tax exemption certificate. How do I place a tax-exempt order?

Are the Snap Tri and the Snap Dual the same?

Can I Charge My Laptop While Using Both USB-C Ports with the Snap?

What laptops does Xebec Snap work with?

Does the Snap work on the Microsoft Surface Pro?

Do I need to buy the Snap Bracket to use a Snap Screen?

What materials are Snap products made out of?

I bought a Snap Tri-Screen. Do I need to use both screens at the same time?

Will I need an adapter to connect to the Snap?

What's the difference in the Snap vs. Tri-screen 2?

What are the Snap Screen tech specs?

Can I trade in my Tri-Screen 2 to get the Snap at a discount?

Xebec Snap

Is my laptop compatible with the Tri-Screen 2?

Do I need a Xebec Tri-Screen Adapter with my Tri-Screen 2?

What are the Tri-Screen 2 specs?

What's included in the Tri-Screen 2 box?

Surface Compatibility with the Tri-Screen 2

Tri-Screen 2

Do I need a Tri-Screen Adapter with my Tri-Screen 2?

Tri-Screen Adapter

What are the SoloScreen specs?

What's in the SoloScreen box?

Is it the SoloScreen compatible with my laptop?

Do I need the Adapter with the SoloScreen?

SoloScreen

What are The Mouse specs?

What's in The Mouse box?

What surfaces can I use The Mouse on?

Can I connect the Mouse to a phone or tablet?

What do the buttons on The Mouse do?

The Mouse

What are The Keyboard specs?

What's in The Keyboard box?

Can I connect The Keyboard to a phone or tablet?

Can The Keyboard be connected to more than one device at a time?

What do the different buttons on The Keyboard do?

The Keyboard

What are The PowerBank specs?

What's in The PowerBank box?

What can the PowerBank charge?

What do the buttons and ports on the PowerBank do?

The PowerBank

What are the details of the AirStand?

Can I Remove The AirStand Once It Is Applied?

Will The AirStand Cause My Laptop To Overheat?

The AirStand

General: Products and Policy FAQs

How do I set up my Snap?

Snap User Manuals

I see “No Signal” on one/both Snap Screen(s). What should I do?

My Snap Bracket keeps falling off of my laptop. What do I do?

My pass through charging feature on my Snap is not working. What do I do?

How do I connect the Snap to my Surface Pro?

How do I connect my Tri-Screen 2?

How can I arrange my screens?

My Tri-Screen 2 says "No Signal". What do I do?

How can I adjust the text size on my screens on the Tri-Screen 2?

How do I increase the brightness or color temperature of the screens on the Tri-Screen 2?

How do I use pass-through charging on the Tri-Screen 2?

My audio isn't working when I connect the Tri-Screen 2. How do I fix it?

Where can I find the Tri-Screen 2 User Manual?

What do I do if my screens are duplicated on the Tri-Screen 2?

How do I set up my Tri-Screen Adapter?

Where do I download the driver for the Adapter?

How do I set up my SoloScreen?

I'm connected. How do I change the orientation of the SoloScreen and update the display?

How to connect The Mouse?

How do I remove the Mouse from my computer?

How do I adjust the sensitivity (DPI) of The Mouse?

My Mouse is not connecting or won't turn off

Where can I find The Mouse User Manual?

How do I connect The Keyboard?

How do I enable the function keys?

How do I remove The Keyboard from my computer?

The Keyboard won't turn off

My Keyboard won't connect to my laptop

Where can I find The Keyboard User Manual?

How do I connect my PowerBank?

Why isn't my PowerBank charging my devices?

How do I charge the PowerBank?

Where can I find The PowerBank User Manual?

How do I apply the AirStand?

The Airstand

How do I setup my AirDesk?

The AirDesk

What is your shipping policy?

When will my order ship?

Do you ship internationally?

What shipping speeds are available?

Shipping

How do I start a return?

Can I exchange rather than refund?

How long do I have to make a return?

I sent my order back. When will I get my refund?

I purchased a bundle. Do I have to return it as a whole?

Returns/Exchanges

What does Navidium protection cover?

Navidium Shipping Protection

Shipping & Returns/Exchanges

Has my order shipped? How can I track it?

My order says it was delivered, but I can't find it.

My order should have shipped by now.

Can I change my shipping address once my order is placed?

Why was I charged tax?

I forgot to add a discount code on my order!

How do I file a claim with Extend?

How do I add Extend Accidental Damage Protection to my order?

Manage Orders

Do bulk orders have special pricing?

Do you offer B2B pricing?

Are Xebec products NDAA Section 889 Compliant?

B2B, Sales & Bulk Orders

What is the SnapDisplay App?

I can't open the SnapDisplay app download.

SnapDisplay App - Mac User Guide

SnapDisplay App - PC User Guide

Snap Display User Guide

Xebec SnapDisplay App

Do you offer any discounts for students, teachers, military, or first responders?

I have additional questions. Who can I talk to?Updated a year ago