Still have a question? Our team is here to help!

Return to Xebec Home Page

Xebec

&#x1F334; Free Yourself Week: July 1 to July 7 Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don&apos;t find the answer you&apos;re looking for in this article, feel free to submit a support request. We&apos;ll be back on Tuesday, July 8, and will respond to all messages as quickly as possible.Please get in touch with us if there is an issue with your delivery <a href="https://help.thexebec.com/en-US/contact" rel="noopener noreferrer" target="_blank">HERE</a>. You can check out the full details on Shipping Protection <a href="https://www.thexebec.com/pages/shipping-protection-policy" rel="noopener noreferrer" target="_blank">HERE</a>.&#xA0;NOTE: Claims must be filed within 30 days of the carrier&apos;s delivery date or carrier&apos;s last transit update; damaged goods claims must be filed within five days of receipt. We will not be responsible for refunds or replacements outside of that window.

🌴 Free Yourself Week: July 1 to July 7Our team is taking a well deserved break for Free Yourself Week. During this time, live support and setup assistance will be unavailable. If you don't find the answer you're looking for in this article, feel fre

How do I file a Shipping Protection claim?

Shipping & Returns/Exchanges

Shipping Protection

What is Xebec's warranty policy?

What is Xebec's return policy?

How is Extend different from the included warranty?

I have a tax exemption certificate. How do I place a tax-exempt order?

What is a Factory Open-box product?

Do I need to buy the Snap Bracket to use a Snap Screen?

How many accessories can I connect to the Snap Bracket at once?

How does the Snap system connect to my laptop?

Can I trade in my Tri-Screen 2 to get the Snap at a discount?

Can I charge my laptop if I am using all of my USB-C ports for the Snap?

What laptops does Xebec Snap work with?

Does the Snap work on the Microsoft Surface Pro?

What phones are compatible with the Phone Charger & Mount?

What materials are Snap products made out of?

Will I need the Tri-Screen Adapter to connect to the Snap?

What's the difference in the Snap vs. Tri-Screen 2?

What is Pass-Through Charging?

Are the Snap Dual-Screen and the Snap Tri-Screen the same?

I bought a Snap Tri-Screen. Do I need to use both screens at the same time?

What are the Snap Screen tech specs?

Snap Dual-Screen / Tri-Screen

Xebec Snap

What laptops work with the Tri-Screen 3?

Do I need the Tri-Screen 3 Adapter for my laptop?

What are the Tri-Screen 3 Specs?

What is included in my Tri-Screen 3 order?

Can I use the Tri-Screen 3 Adapter on multiple laptops?

Can the Tri-Screen 3 work with Surface Pro laptops?

Can I trade in my Tri-Screen 2 to get the Tri-Screen 3 at a discount?

What is pass-through charging on the Tri-Screen 3?

Tri-Screen 3 + Tri-Screen 3 Adapter

What laptops are compatible with the Dual-Screen 3?

Do I need the Tri-Screen 3 Mac Adapter with the Dual-Screen 3?

Dual-Screen 3 Tech Specs

Can I trade in my Tri-Screen 2 to get the Dual-Screen 3 at a discount?

Dual-Screen 3

What are the SoloScreen specs?

What's in the SoloScreen box?

Is it the SoloScreen compatible with my laptop?

Do I need the Adapter with the SoloScreen?

SoloScreen

What are The Keyboard specs?

What's in The Keyboard box?

Can I connect The Keyboard to a phone or tablet?

Can The Keyboard be connected to more than one device at a time?

What do the different buttons on The Keyboard do?

The Keyboard

What are The PowerBank specs?

What's in The PowerBank box?

What can the PowerBank charge?

What do the buttons and ports on the PowerBank do?

The PowerBank

What are the details of the AirStand?

Can I Remove The AirStand Once It Is Applied?

Will The AirStand Cause My Laptop To Overheat?

The AirStand

What are The Mouse specs?

What's in The Mouse box?

What surfaces can I use The Mouse on?

Can I connect the Mouse to a phone or tablet?

What do the buttons on The Mouse do?

The Mouse

Is my laptop compatible with the Tri-Screen 2?

Do I need a Xebec Tri-Screen Adapter with my Tri-Screen 2?

What are the Tri-Screen 2 specs?

What's included in the Tri-Screen 2 box?

Surface Compatibility with the Tri-Screen 2

Tri-Screen 2

Do I need a Tri-Screen 2 Adapter with my Tri-Screen 2?

Tri-Screen 2 Adapter

What are the 10 points of adjustment for the SmartMotion Office Chair?

What are the dimensions/specs for the SmartMotion Office Chair?

Xebec SmartMotion Office Chair

General: Products and Policy FAQs

I have additional questions. Who can I talk to?

How do I set up my Tri-Screen 3?

My Tri-Screen 3 shows Xebec Logo Then “No Signal” or Black Screen

I have the Mac Adapter but am still not receiving a signal?

How do I arrange the Tri-Screen 3 for cursor alignment?

My audio isn't working when I connect my Tri-Screen 3. How do I fix?

What do I do if my screens are mirrored?

How do I adjust size of text and apps on the Tri-Screen 3?

What do the buttons on the Tri-Screen 3 mean? How do I adjust my screen settings?

My streaming services like Netflix and YouTube are not working when connected. How can I fix?

My Dual-Screen 3 shows Xebec Logo then "No Signal" or Black Screen

How do I arrange the Dual-Screen 3 for cursor alignment?

How do I connect my Tri-Screen 2?

How can I arrange my screens?

How can I adjust the text size on my screens on the Tri-Screen 2?

How do I increase the brightness or color temperature of the screens on the Tri-Screen 2?

How do I use pass-through charging on the Tri-Screen 2?

My Tri-Screen 2 says "No Signal". What do I do?

My audio isn't working when I connect the Tri-Screen 2. How do I fix it?

Where can I find the Tri-Screen 2 User Manual?

My streaming services like Netflix and YouTube are not working when connected. How to fix?

How do I set up my Snap products?

My Snap Bracket keeps falling off of my laptop. What do I do?

How do I connect the Snap Bracket to my Surface Pro?

How do I change the orientation of the screens on the Snap?

How do I arrange Snap Screens for cursor alignment?

I see “No Signal” on one/both Snap Screen(s). What should I do?

What are the Snap Bracket Adapters?

My pass through charging feature on my Snap is not working. What do I do?

My audio isn't working when I connect my Snap. How do I fix?

Snap User Manuals

How do I connect my Stack-Up Mount?

Snap Products

How do I set up my Tri-Screen 2 Adapter?

Where do I download the driver for the Adapter?

How do I set up my SoloScreen?

I'm connected. How do I change the orientation of the SoloScreen and update the display?

How to connect The Mouse?

How do I remove the Mouse from my computer?

How do I adjust the sensitivity (DPI) of The Mouse?

My Mouse is not connecting or won't turn off

Where can I find The Mouse User Manual?

How do I connect The Keyboard?

How do I enable the function keys?

How do I remove The Keyboard from my computer?

The Keyboard won't turn off

My Keyboard won't connect to my laptop

Where can I find The Keyboard User Manual?

How do I connect my PowerBank?

Why isn't my PowerBank charging my devices?

How do I charge the PowerBank?

Where can I find The PowerBank User Manual?

How do I apply the AirStand?

The Airstand

How do I setup my AirDesk?

The AirDesk

How do I adjust/set up my SmartMotion Office Chair?

Where is the SmartMotion Chair User Manual?

How to Set Up Your Splitter for Mac Laptops

Snap USB-C Splitter - MAC ONLY

Setup & Support

What is your shipping policy?

When will my order ship?

Do you ship internationally?

Can you give details on shipping speeds?

Shipping

How do I start a return?

Can I exchange rather than refund?

How long do I have to make a return?

I sent my order back. When will I get my refund?

I purchased a bundle. Do I have to return it as a whole?

Returns/Exchanges

What does Xebec Shipping Protection cover?

Has my order shipped? How can I track it?

My order says it was delivered, but I can't find it.

My order should have shipped by now.

Can I change my shipping address once my order is placed?

Why was I charged tax?

I forgot to add a discount code on my order!

How do I file a claim with Extend?

How do I add Extend Accidental Damage Protection to my order?

Manage Orders

Do bulk orders have special pricing?

Do you offer B2B pricing?

Are Xebec products NDAA Section 889 Compliant?

B2B, Sales & Bulk Orders

What is the SnapDisplay App?

I can't open the SnapDisplay app download.

SnapDisplay App - PC User Guide

SnapDisplay App - Mac User Guide

Snap Display User Guide

Xebec SnapDisplay App

Do you offer any discounts for students, teachers, military, or first responders?

How do I file a Shipping Protection claim?Updated a day ago